Home » Shipping Policy

Shipping Policy

Type of service:

Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.


The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.


If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. 

Delivery inside your house, assembly included. Generally no restrictions about assembly/weights/etc.
Provided by: UPS Freight delivery company OUR TRUCK
States covered: All US 48 continental states Parts of NY, NJ, CT,VA,NC,SC and FLorida states in United States 
Average time of delivery: 1-3 weeks. Mostly it depends on your location comparing to NJ (where shipment will be coming from). UPS Freight will contact you directly with delivery arrangements. Depends on your location. For most areas within 2-7 hours drive from NYC and NJ we provide a delivery within a business week.
Assembly provided NO YES
Garbage / packaging removal No, since no unpacking is provided No, but we can assist you in storing packaging materials outside.
Extra charges? NO In case of extreme delivery conditions we can offer you an extra charge. Please let us know about walk-ups, etc.
Convinience Rating Medium - you would need to bring furniture inside by yourself + assemble it by yourself. High - our delivery team take care about everything: delivery, placing furniture inside, assembly.